Keep the website working as your business changes.
A launch is a starting point. We agree a practical care plan for updates, content changes, monitoring and routine checks so your website continues to support the people who depend on it.
Ongoing care protects the customer journeys you have already invested in.
A CLEAR SCOPE OF WORK
From the first review to the next useful action.
01
Establish the current condition
We review the platform, hosting, dependencies, access arrangements and critical user journeys. Existing problems and unsupported components are documented before ongoing care is scoped. Taking over an unfamiliar website starts with understanding its condition rather than assuming every system is already healthy.
02
Make updates with a recovery path
Changes are planned around the platform and the business’s needs. Where available, we use a staging environment, check backups and test key journeys after updates. Recovery responsibilities and hosting dependencies are agreed in advance so a failed change has a defined route back.
03
Keep practical information accurate
A new phone number, changed service or broken booking link can matter as much as a software update. The care plan can include an agreed allowance for content changes, with clear approval ownership. Larger features and redesign work are estimated separately rather than hidden inside routine maintenance.
04
Check the experience regularly
Scheduled reviews cover priority pages, contact forms, navigation and obvious performance regressions. Monitoring and response windows depend on the agreed plan. A short maintenance record explains what changed, what was tested and which unresolved items need a business decision.
WHAT YOU TAKE AWAY
Work you can see and use.
We confirm priorities, access, responsibilities and the delivery schedule before work begins.
A platform and access handover review
An agreed maintenance schedule and scope
A backup and recovery responsibility record
Update notes and critical-journey checks
THE RIGHT STARTING POINT
When this service makes sense
A useful fit for businesses that need someone accountable for routine website care. We first confirm platform compatibility and agree support hours, change allowances and the boundaries between hosting, maintenance and development.
PRACTICAL ANSWERS
Before we begin.
Do you offer 24-hour support?
Support hours and response targets are agreed in the proposal. A maintenance plan does not imply round-the-clock emergency coverage unless that is explicitly included.
Can you maintain a site you did not build?
We can assess it first. Platform support, access and the current condition determine whether ongoing care is suitable or remedial work is needed.
Are new features included?
Routine changes follow the agreed allowance. Integrations, new functionality and substantial design work are scoped separately.
LET’S FIND YOUR NEXT STEP
A focused plan. A clear starting point.
Share your website, priorities and current challenges. We’ll discuss a scope that fits the work your business needs.